In order to view a video you must have Windows Media Player version 8 or newer (V9 is the most current).  This player comes with the Windows operating system but if your system is old and you haven't updated your software you may need to.

If you are using Netscape for your browser you need to be using 7.0 or newer (7.2 is the most current).

I am hearing sound but not seeing any video. What could be the problem and how can I fix it?

There are three possible causes for this:

1. Some computers cannot display video unless they are in 24- or 32-bit color mode. To see whether you are in this mode, right-click on your desktop and choose "Properties". Then click the "Settings" tab. There should be a box near the lower-right that says "Color Quality". From the dropdown menu, make sure either 24-bit (high color) or 32-bit (true color) is selected. That's it.

2. You may not have the required Windows Media 9 video codec installed. To fix this, click your "Start" menu and then click "Windows Update". Go through the Windows Update process and it should suggest a new Windows Media Player or Windows Media Player Codec for you to install. Install this and you should be good to go.

3. You may be low on memory.  Try closing down some programs that may be running in the background or restarting your computer.

For the 56K video you must be connected at 40K or better or you will experience excessive buffering.

For the DSL/Cable/T1 video you need to be connected at 300K or better or you will experience excessive buffering.